FREQUENTLY ASKED QUESTIONS
HAVE QUESTIONS? CHECK OUT SOME OF THE COMMONLY ASKED QUESTIONS BELOW
• WHERE ARE WE LOCATED?
We are located on the stunning South Coast of Australia. We live in Wollongong where we have been lucky enough to build our dream home for our family.
• WHEN SHOULD WE LOOK TO BOOK?
Straight away. I’ve had to turn away a crazy amount of weddings due to being booked already. If you’ve had your heart set on booking the earlier the better to avoid missing out.
• WHAT DO WE RECEIVE?
You receive an awesome package including a wooden USB with all your individually edited 1080p video of the wedding day all in a stylish pouch so you never loose that USB. This will be delivered to your doorstep as well as an online vimeo version of your highlight so you can share with family & friends. Once the film is edited and you have received an email from me letting you know it is ready to go, I usually send this out within 7 days.
• HOW LONG DOES IT TAKE TO RECEIVE OUR VIDEO'S?
You can receive your film anywhere up to 12 weeks from when we film your wedding. However we do our best to get this to you a lot earlier :)
• WHO DO YOU RECOMMEND AS A PHOTOGRAPHER?
Being we have been in the wedding industry for over 10 years, we have great relationships with some fantastic photographers which we highly recommend. Send us an email and we can shoot you through some names.
• CAN WE HAVE A COPY OF THE RAW FOOTAGE?
We pride ourselves on putting out the best possible work and this includes sending out quality edited video's only. So unfortunately this is not something we provide.
• WILL YOU TRAVEL TO FILM MY WEDDING?
Yes, yes & yes. We love to travel and have been very lucky to be able to video destination weddings both interstate and overseas. Usually if your wedding is within an hours travel there is no costs involved, however anything outside an hours distance incurs a travel fee which can include travel time, flights and accommodation.
• DOES MITCH HICKMAN FILMS HAVE BACK UP EQUIPMENT?
Yep, we sure do. I have multiple camera’s, lenses and memory cards. We also have multiple back ups of the footage from your special day located on separate hard drives.
• DOES MITCH HICKMAN FILMS HAVE INSURANCE?
Yes, $20 million in public liability.